- CX AI SUPPORT
Your team should be focusing on human-only conversations.
We implement and tune AI to handle repetitive tickets reliably so your team and customers get the support they deserve.
- Platform-agnostic
- Weekly tuning
- Month-to-month
- You own everything
30 minutes · No commitment, no prep needed
AI Support Agent
● Live · tuned this week
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Trusted by leading brands:
Optimising your AI every week.
Your AI doesn’t get better on its own.
We make sure it does with your team in the loop.
AS NEEDED
Knowledge base tuning
We keep the source of truth clean, current, and structured for AI to use.
WEEKLY
AI quality assurance
We review conversations and opportunities to see how AI handles them.
WEEKLY
AI optimization and tuning
Prompts, rules, and routing tuned based on the QA findings.
DAILY
Human feedback loop
Your team provides feedback on AI responses for tuning.
WEEKLY & MONTHLY
Performance reporting
Resolution, deflection, ROI — and the next set of recommendations.
Three steps. One simple structure.
Start with a free audit. Implementation is optional. Maintenance is month-to-month.
STEP 1 · START HERE
Audit
Starts with a 30-min discovery call
- 30-min call to understand your business & current setup
- We then audit your helpdesk and AI setup offline
- You get back actionable recommendations & insights
STEP 2 · OPTIONAL
Implement
~4 weeks to go-live
- AI agent configuration on your platform
- Knowledge base setup & tuning
- Integrations as needed
- Pre-launch testing & go-live
Skip if AI is already deployed on your stack.
STEP 3 · MONTHLY
Maintain
Month-to-month · Cancel anytime
- Ongoing AI & knowledge base tuning
- Weekly & monthly performance reviews
- Continuous improvement
- Ongoing support
- No lock-in
- Month-to-month
- You retain everything we create
- Cancel anytime
On your platform. Tuned by us.
We work inside your stack – Gorgias, Zendesk, Kustomer, Intercom, and more – configure the AI properly, get the supporting system clean, and keep it that way.
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Platform setup & optimization
Whatever helpdesk and AI agent you use. -
Prompt & automation tuning
Tuned every week based on real QA findings. -
Smart rollout
Start with high-confidence tickets, expand gradually. -
You keep everything
All config, KB, and prompts stay on your stack.
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Platform-agnostic by design
Helpdesks, AI agents, automation layers – we’ve implemented across all of them. If it has an API and a knowledge base, we work with it.
Gorgias
Aircall
Gladly
Reamaze
Intercom
Sierra
Ada
Zendesk
Kustomer
Front
HubSpot
Freshdesk
Decagon
Eddy AI
Maven AGI
Slack
Calendly
...and more
If you’re on it, we already know it — or we’ll learn it during the audit. Don’t see your stack? Tell us during the call.
FAQ
What does the audit cover — and is it really free?
Yes, free. We identify opportunities for AI use and send back actionable recommendations and insights to you. No commitment, no prep needed. Normally a $2,000 engagement.
Do you sell your own AI tool?
No. We’re platform-agnostic. We implement and optimize the AI you’re already using — Gorgias AI Agent, Zendesk AI, Intercom Fin, Kustomer, Sierra, Ada, Decagon, Maven, or anything else. You keep your stack. We make it work.
Is there a contract or commitment?
No. Maintenance is month-to-month at $3,000/mo. Cancel anytime. Implementation is a one-time $6,000 (skipped entirely if AI is already deployed). All documentation, prompts, and configurations stay on your platform — nothing locked behind our systems.
How long until we go live?
If you need implementation, ~4 weeks from kickoff to go-live. If your AI is already deployed and we’re going straight into maintenance, the first weekly QA cycle starts within days.
Do you replace our human agents?
No. AI takes over the repetitive, well-documented tickets so your human agents focus on the complex, high-value conversations they’re best at. The result is a stronger, more focused team — not a smaller one.
Start with a free CX AI audit
Share your current setup and what’s not working. We’ll run an audit and send back actionable recommendations and insights — whether you work with us or not.
No commitment, no prep needed.
