Support
Help desk (Tier 1–2)
White-label ticket triage and resolution
From $2,800/mo
per dedicated engineer seat
Coverage: Business hours, extended or 24/7
- Ticket triage & routing
- Tier 1–2 resolution
- Phone, email & portal
- Escalation by runbook
Pricing
Help desk & NOC pricing for MSPs
White-label technical services, priced per service and coverage level. Every plan runs inside your tools, under your brand, from business hours to 24/7.
Support
Tier 3 & project engineering
Escalations, migrations and client onboarding
Scoped per project
Fixed-price projects or a monthly escalation retainer
Coverage: Scheduled project windows plus escalation hours
- Escalation engineering
- Client onboarding
- Client offboarding
- Migrations
Monitoring & ops
NOC services
Alert triage and incident response, 24/7
From $3,000/mo
per NOC seat
Coverage: 24/7, or after-hours and weekends
- RMM alert triage
- Incident response
- Network & uptime monitoring
- Escalation & on-call paging
Monitoring & ops
Patch, RMM & backup
Patching, RMM hygiene and backup verification
From $3,000/mo
per dedicated engineer seat
Coverage: Business hours, extended or 24/7
- Patch policy management
- Failed-patch remediation
- RMM agent hygiene
- Backup job verification
Security
SOC as a service
EDR alert triage and incident response
From $3,000/mo
per analyst seat
Coverage: 24/7, or after-hours and weekends
- EDR & SIEM alert triage
- Threat investigation
- Containment by playbook
- Vulnerability follow-up
Infrastructure
Microsoft 365, Azure & Intune
Tenant, identity and endpoint administration
From $3,000/mo
per dedicated engineer seat
Coverage: Business hours, extended or 24/7
- Tenant administration
- Entra ID & Conditional Access
- Intune management & Autopilot
- Azure operations
Infrastructure
Network engineering
Firewalls, switching, Wi-Fi and VPN
From $3,000/mo
per dedicated engineer seat
Coverage: Business hours, extended or 24/7
- Firewall management
- Switching & Wi-Fi
- VPN & remote access
- Network troubleshooting
Combined plan
White-label 24/7 IT support
Every service, under your brand, around the clock
From $2,800/mo
per seat, business-hours coverage; 24/7 quoted by seats needed
Coverage: Business hours, extended or 24/7
- Your brand, end to end
- Your tools
- Your runbooks
- Coverage that fits
Every plan includes
White-label, end to end
Your brand on every call, email and ticket.
Inside your stack
Your PSA, RMM, documentation and security tools.
QA & escalation management
Ticket QA, runbook adherence and clean escalations.
Shift & backup coverage
PTO and sick days covered. No gaps in your SLA.
Reporting for your QBRs
SLA, volume and resolution reporting per client.
ISO 27001 & SOC 2
Certified security controls and least-privilege access.
What an in-house engineer actually costs
A fully managed LTVplus seat costs a fraction of a full-time US engineer once you add up the real numbers.
IN-HOUSE
In-House Tier 2 Engineer
- Base salary $105,000/yr
- Benefits (25%) $26,250
- Recruiting $8,000
- Training $5,000
- Management Overhead $10,000
- Equipment $3,000
~$157,250/yr
That's $13,104/mo per engineer.
LTVPLUS
LTVplus Tier 2 / NOC seat
Monthly rate $3,000–$3,500
- Service delivery manager & QA included
- Shift management & backup coverage included
- Training & certifications included
- Equipment & secure workspace included
$3,000–$3,500/mo
Everything included. No hidden costs.
$115,000+
Annual savings per seat vs. an in-house Tier 2 engineer
We've removed every reason not to try
- 3-month pilot — no long-term commitment required.
- Service guarantee. If coverage isn't working, we fix it at no cost.
- Scale up or down with 30 days notice.
- No setup fees. No exit penalties.
Live in 30 days
From first call to tickets resolved under your brand.
- 1
Scoping call
30 minutes
Your stack, your SLAs, your ticket volume and where coverage breaks today.
- 2
Solution design
1 week
Coverage hours, escalation matrix and runbooks agreed, with a fixed monthly quote.
- 3
Knowledge transfer
1–2 weeks
Access, documentation and SOPs set up in your PSA, RMM and docs platform.
- 4
Go live
3–4 weeks total
We are working tickets and alerts under your brand. You get weekly reporting.
Pricing FAQ
How is pricing structured?
Each service is priced per month, based on coverage hours (business hours, extended or 24/7) and the number of dedicated seats it needs. Project work is quoted per project.
What SLAs do you work to?
Yours. Response and resolution targets are agreed per client during solution design and reported monthly, so you can show compliance in your QBRs.
How do escalations to our team work?
We build an escalation matrix with you during onboarding. Anything outside agreed scope reaches your on-call engineer with diagnostics and full ticket notes.
Which tools do you support?
ConnectWise, Datto/Autotask, HaloPSA, Syncro, NinjaOne, N-able, Atera, IT Glue, SentinelOne, CrowdStrike, Huntress, Microsoft 365, Azure and Intune, among others. We work in your instances.
How is client data protected?
LTVplus is ISO 27001 and SOC 2 certified. Engineers use named, MFA-protected accounts with least-privilege access to your tools and client tenants.
Is there a minimum contract?
Every engagement starts with a 3-month pilot. After that you can scale up or down with 30 days notice.
Can we combine services?
Yes. Most MSPs combine help desk with NOC or SOC coverage and add project work when they need it.
Get a quote for your stack.
Tell us your tools, coverage hours and ticket volume. You'll get a fixed monthly quote.
