LTVplus Podcast
Join us as we dive deep into the world of customer experience (CX)—where brands win or lose customers in every interaction.
Hosted by industry experts at LTVplus, this podcast brings you insights, strategies, and real-world stories from CX leaders, support professionals, and innovators who are shaping the future of customer service. Tune in!
Subscribe on your favorite platforms
October 5, 2026 | 37 mins
How does a beauty brand build intentional CX? RoC Skincare’s Stacy Smithey on customer feedback, AI, and QA on the Let’s Talk About CX podcast.
Tune in
May 19, 2026 | 29 mins
In this episode, we got an inside look at what outsourcing realistically looks like for a specialized—and physical—business.
Tune in
March 18, 2026 | 23 mins
In this episode of Let’s Talk About CX, we break down the core support foundations, AI systems, and operational strategies that power seamless customer experiences and help e-commerce brands scale with ease.
Tune in
October 1, 2025 | 40 mins
It’s Q4, and your e-commerce business is about to get hard-launched into peak season.
Tune in
July 31, 2025 | 38 mins
Quality Assurance (QA) isn’t just about checking boxes; it consistently drives customer satisfaction and growth. In this episode of Let’s Talk About CX, we explore the vital role of QA in the outsourcing ecosystem with Donovan Lopez, a Senior Quality Analyst at LTVplus.
Tune in
April 20, 2025 | 27 mins
In this episode of Let’s Talk About CX, we sit down with Joed Aquino, Head of Business Technology Solutions at LTVplus, to explore how AI and automation are reshaping customers’ eCommerce experiences.
Tune in
February 24, 2025 | 19 mins
Welcome to the first-ever Let’s Talk About CX podcast episode!
Tune in
