What Is a vCIO? How MSPs Use Advisory to Retain Clients
A vCIO gives clients IT strategy, budgets, and roadmaps without a full-time CIO. Learn what the role does and how MSPs use it to keep clients.
Category
MSP
81 articles in this category.
HaloPSA for MSPs: Features, Pricing, and How It Compares to ConnectWise and Autotask
Compare HaloPSA with ConnectWise and Autotask. Learn pricing, ideal MSP size, integration tradeoffs, and migration costs before committing to a PSA platform.
After-Hours Answering Service vs. Live Tier 1 Coverage: What Your MSP Clients Get at 2 a.m.
Compare an after hours answering service with a live Tier 1 help desk for MSPs. Learn how trained technicians improve resolution speed and client retention.
Staff Augmentation vs. Managed Services: Which Model Fits Your MSP's Support Gap?
Compare staff augmentation vs. managed services for MSPs: who directs the work, who owns the SLA, how pricing works, and when to switch.
MSP vs. MSSP vs. MDR: Which Security Model Should You Offer Your Clients?
Compare MSP vs MSSP and MDR models for security services. Know what’s actually covered: monitoring, alerting, escalation, reporting, and what commonly isn’t.
MSP Staffing Ratios: A Tier 1–3 Sizing Guide For Your MSP
There's no universal MSP staffing ratio that answers the question of how many technicians you need. Here's how to size your Tier 1–3 team.
Your First 90 Days: What Happens After You Sign With an Outsourcing Vendor?
Here's a week-by-week look at the outsourcing onboarding process for MSPs: what your partner handles, what you own, and how to judge success by day 90.
MSP Client Retention Checklist: SLA Performance, Response Times, and Communication Cadence
MSP clients rarely leave over one ticket. Use this MSP retention checklist to catch slipping SLAs, slow responses, and silent accounts before renewal.
How MSPs Remove HR and Payroll from Support Staffing
Most MSP outsourcing options still leave you running HR. Learn which model removes payroll, benefits, and staffing admin entirely, and how to switch.
Vendor Trial Periods and Pilot Programs: How to De-Risk MSP Outsourcing
Discover how an outsourcing pilot program or vendor trial period reduces risk, protects client trust, and tests support vendors before long-term commitments.
How MSPs Win 24/7 SLA-Required Enterprise Deals
Enterprise contracts often demand a round-the-clock support guarantee before they sign. Here's how MSPs prove they can deliver one and win the deal.
Outsourcing Dedicated Account Management for MSPs: Who Owns What
A dedicated account manager owns your MSP's outsourcing relationship, from escalations to check-ins and QBRs. Here's what the role covers.
What to Look for in a NOC Partner for Your MSP: Alert Triage, Escalation, and Proactive vs. Reactive Monitoring
Learn how to evaluate outsourced NOC partners with a structured framework. Explore alert triage, escalation processes, and proactive vs. reactive monitoring.
How Dedicated MSP Engineers Learn Your Clients: What ‘Not Shared’ Actually Means in Practice
Dedicated, not shared is a staffing claim, not a guarantee. See what it actually takes for an engineer to learn your clients and how to verify it.
What Should Be Inside the Customer Success Tech Stack for MSPs?
Explore customer success tools that align with MSP workflows. Learn how to build a practical tech stack for health scoring, reporting, and automation.
How to Offer Your MSP Clients a 24/7 SLA Without Staffing It Yourself
Learn how MSPs offer a 24 hour SLA without hiring in-house. Explore the benefits of outsourcing 24/7 support.
8x5 to 24x7: A Realistic Timeline for Extending MSP After-Hours Break-Fix Support
Still running break-fix or after-hours support? See the realistic timeline for moving your MSP to proactive, SLA-backed 24x7 coverage.
How to Evaluate Managed Helpdesk Pricing: Per-Ticket vs. Per-Specialist Models
Compare managed helpdesk pricing models with LTVplus. Learn per-ticket vs per-specialist pros, hidden costs, and how to calculate your break-even point.
Can Your Clients Tell You Outsourced Support? A Guide to Seamless White-Label Delivery for MSPs
Explore the specific, fixable signs that reveal outsourced IT support to MSP clients and how to close each one for genuinely seamless white-label delivery.
2026 & 2027 MSP Conferences and Trade Shows: The Complete List
A running list of 2026 & 2027 MSP conferences, trade shows, and roadshows worldwide. Dates, locations, fees, and links to register, all in one place.