Customer Service
How to Create a Data-Driven Customer Service Scorecard in Three Steps
Learn how a customer service scorecard can change your entire customer support strategy—for the better.
LTVplus Blog — Page 12
More customer experience & support insights
Showing posts 221–240 of 316.
Customer Service
Different Types of Customer Service Teams: A Guide to Internal & External Powerhouse
There are different customer service types that work for different businesses. Get to know the various types and determine which ones to go with.
Customer Service
11 Conflict Resolution Skills Your CS Team Must Have
Conflict resolution skills are a must-have when it comes to the quality and performance of your customer service team. Learn more here!
Customer Service
A Guide to Why Average Handle Time is a Key Metric for Customer Service Success
When evaluating your customer service performance, the average handle time is a critical metric to monitor and evaluate. Learn more about AHT in this guide.
Customer Service
A Guide to Choosing Customer Success Software in 2024 (10 Recommendations Included)
Which customer success software is right for you and your business? We’ve created a comprehensive guide to help you make an informed decision.
Customer Service
Hybrid Customer Service Can Wow and Delight Your Customers: Here’s How
Hybrid customer service is a gamechanger, and it’s here to stay. Learn all about this method and how to leverage it for success.
Customer Service
Boost Customer Stickiness: Proven Tactics for Long-Term Loyalty
Customer stickiness is all about building a legacy. If you’re not familiar with the term or would love to know more, this guide is the best starting point.
Customer Service
Customer Service Outsourcing: How Does It Help Businesses Cut Costs and Maximize Savings?
Is customer service outsourcing really helpful for maximizing savings? Find out in this guide!
Customer Service
Patient-Centricity: How Customer Service for Healthcare is Leading the Way
With the healthcare industry moving into the digital world, customer service for healthcare has become even more important. Learn the role of CS in this demanding industry.
Customer Service
LTVplus recognized as Clutch Global and Clutch Champion winner for 2024
What an honor it is to be recognized as both a Clutch Global and Clutch Champion winner!
Customer Service
Wanderlust Wonders: Enhancing Customer Service for the Travel Industry
As the travel, tourism, and hospitality industry keep booming, customer service for the travel industry is a hot topic. Learn more about it here.
Customer Service
What You Need to Know About Customer Service for Beauty and Cosmetics Industry
Customer service in the beauty and cosmetic industry is challenging but worth it. Learn how to maximize your CS team now.
Customer Service
Hypercare Support: The Key to Exceptional Customer Experiences
If you’re a SaaS business planning to roll out a major product update, you may want to look into hypercare customer support.
Customer Service
A Comprehensive Guide to the 8 Best Sentiment Analysis Tools for Your CS Team
Explore how your customer support team can level up their service by leveraging customer sentiment analysis tools.
Customer Service
What is an Internal Knowledge Base and Why Your CS Team Needs One
An internal knowledge base can drastically improve the way your customer service team responds to customers. Explore the reasons why.
eCommerce
Boosting Your Business with a Customer Winback Campaign: 7 Proven Strategies and Tips
Are your lapsed or inactive customers increasing? Learn all about crafting an effective customer winback campaign and level up your retention rate.
Customer Service
Stay Connected to Your Customers: 12 Best Customer Feedback Tools for 2024
One of the most dangerous things that can happen in any business can be customer disconnect. With that said, here’s a shocker: According to a published survey, over half (51%) of customers world
Customer Service
Outsource Customer Service: Your Roadmap to Cost-Efficient and Quality Support
You’ll be surprised at how your business can grow and scale when you decide to outsource customer service. Take the first step today.
Customer Service
Speed Up Your Support: 6 Tips for Lightning-Fast Customer Response Times
How are your customer response times? Is your current average response time a turn-off? Does it cause a lot more dissatisfied and frustrated customers than happy, loyal ones? If you’re nodding, you mi
Customer Service
The Online Retail Customer Service Playbook: Strategies to Win Over Shoppers
With just a few clicks, online shoppers have a world of choices. Admit it or not, most online and retail services and products tend to serve the same market or offer similar solutions. When it comes t