Tier 2 support Helpdesk & Tier 2 Support
Dedicated engineers who learn your clients' environments. Ticket triage, escalation, resolution — all under your brand.
- Helpdesk Technicians
- Tier 2 Engineers
- Escalation Specialists
Managed technical support for MSPs
52% of MSPs can't
find enough
technicians.
We fix that.
Dedicated NOC engineers, security analysts, and Tier 2 specialists – fully managed from day one, even with one person.
Starting at $2,800/month per specialist
ISO 27001 and SOC 2 certified
The solution
Trusted by leading brands
Fully managed technical teams.
Not a staffing agency. We recruit, manage, and retain — so you focus on growing your MSP.
Tier 2 support 
Analyst NOC & Monitoring
24/7 eyes on your clients' infrastructure. Alert management, incident response, and proactive monitoring.
- NOC Engineers
- Monitoring Analysts
- Infrastructure Specialists
Compliance Security Operations
Security analysts who extend your SOC without the six-figure salary. Threat detection, incident response, and compliance.
- Security Analysts
- Threat Monitoring Specialists
- Compliance Support
The process
Live in 30 days.
From first call to fully operational team.
- 1
Discovery Call
We learn your stack, your SLAs, your clients’ expectations. 30 minutes.
- 2
Talent Curation
We match engineers to your tech environment. ConnectWise, Datto, Kaseya – they already know your tools.
- 3
Managed Onboarding
Our dedicated support team handles the heavy lifting – from documentation to PSA alignment. You simply review and approve.
- 4
Go Live
Your team is up and running. We handle people management, performance check-ins, and daily oversight. You focus on growth.
Beyond MSP support
We do more than technical support.
MANAGED CUSTOMER SUPPORT
Human support + AI ticket resolution – managed together
Dedicated human agents for live chat, email, social, and voice – plus we deploy and manage your AI ticket agent alongside them. Human-in-the-loop means AI handles routine tickets instantly while your team focuses on complex issues. You get both, fully managed.
Learn moreGLOBAL HIRING
Vetted global talent + ongoing hiring infrastructure – one partner
We recruit across 15 countries for finance, sales, marketing, and operations roles. Pay per hire, or join a membership — two hires a year and it pays for itself. Add payroll, benefits, and contractor admin so you skip the back-office headaches.
Learn moreIntegration
We already know your stack.
Your engineers work inside your PSA, your RMM, and your documentation systems. White-labeled under your brand.
-
ConnectWise -
Datto/Autotask -
HaloPSA -
NinjaOne -
N-able -
Atera -
SentinelOne -
CrowdStrike -
Huntress -
Sophos -
IT Glue -
Acronis -
Veeam -
Syncro
The comparison
Why MSPs choose us over the alternatives.
VS. HIRING IN-HOUSE
Skip the recruiting and training headache
No recruiting costs. No 90-day ramp. No two-week notices. Your team is managed, backed up, and replaceable without disruption.
VS. SHARED HELPDESK
Your engineers, not a ticket queue
Dedicated engineers who learn your clients' environments and quirks. Not a shared queue with scripted responses.
VS. STAFFING AGENCIES
Managed results, not just resumes
We don't send you a resume and wish you luck. We manage QA, scheduling, training, and performance. You get results, not headcount.
Your technical team is ready.
Tell us about your support gaps. We'll show you exactly how we fill them.
