- FIND A HIRE
Hire a dedicated
Bilingual Customer Service Rep
in 7–12 days
Fully vetted, remote-ready Bilingual Customer Service Reps who support your customers in their native language. Start reducing friction, building trust, and protecting your brand in every market you serve.
- 15 countries
- 90-day guarantee
- 7-12 day shortlist
- Pre-vetted talent only
Your customers expect support in their language. Are you delivering it?
Language barriers don’t just frustrate customers. They drive churn, generate negative reviews, and signal to your market that you’re not truly committed to serving them. A skilled Bilingual Customer Service Rep removes that barrier entirely.
Native-language support
Your bilingual CSR turns a potential friction point into a competitive advantage. Fast, effective support in their native is what your customers expect as a bare minimum.
Expand into new markets with confidence
Entering a Spanish, French, Portuguese, or other language market without native-speaking support is a costly gap. Your bilingual CSR gives you the coverage to serve new markets professionally from day one.
Fewer escalations, faster resolutions
Miscommunication is one of the most common drivers of repeat contacts and escalations. A rep who speaks the customer’s language fluently resolves issues in a single interaction and reduces handling time and operational cost.
One hire, two languages
LTVplus bilingual reps are fully proficient in English plus a second language. You get complete coverage across your core and target markets without hiring two separate people.
What your Bilingual Customer Service Rep will handle for you
Every Bilingual Customer Service Rep placement is matched to your stack and goals. Here’s what our most common use cases include.
- Responding to customer enquiries in English and a second language via email, live chat, and social media
- Ticket management, triage, and resolution across helpdesk platforms
- Order management, tracking updates, and returns or refunds processing
- Troubleshooting product or service issues and escalating where needed
- Translating customer-facing documentation, macros, and support templates
- Monitoring and responding to reviews and comments in both languages
- Logging customer feedback and flagging recurring issues to internal teams
- Maintaining and updating the knowledge base in both languages
- Reporting on ticket volumes, resolution times, and CSAT scores
Tools and platforms
Gorgias
Zendesk
Freshdesk
Aircall
Intercom
Re:amaze
LiveChat
Front
Richpanel
Gladly
Salesforce
Stripe
Not seeing a tool you use? Our Bilingual Customer Service Reps are fast learners. During matching we ask about your exact stack and prioritise candidates who’ve used it or can get up to speed in under a week.
From first call to hired Bilingual Customer Service Rep in 12 days
We handle the recruiting, vetting, and matching. You review a shortlist of three pre-screened candidates and pick your hire.
Define & Search
One strategy call. We build your candidate scorecard and run a tailored search across 15 countries. Shortlist in 7–12 days.
Review & Interview
Every candidate comes with a 360 profile. Review the shortlist, pick your favorites, and interview finalists only.
Hire & Onboard
We handle contracts, compliance, and managed onboarding. Your Bilingual CS Rep starts and we check in weekly for 90 days.
We recruit across 15 countries
- Philippines
- Jamaica
- South Africa
- Colombia
- Ukraine
- Nigeria
- Mexico
- Poland
- Kenya
- Argentina
- Romania
- Zimbabwe
- Brazil
- Serbia
- India
All candidates are vetted for English proficiency, cultural fit, and professional skills.
We’ve removed every reason not to try
- 90-day replacement guarantee — if a hire doesn’t work out, we replace them at no cost
- Try us with a single hire — no membership required, pay only when you hire
- No upfront cost — pay-per-hire option with zero retainer and zero commitment
- Pre-vetted only — you only see candidates who passed skills, English, and culture assessments
FAQ
How quickly can I get a shortlist?
The success fee is a percentage of the candidate’s first-year salary: 30% for one-time searches, or 15% with a Hiring Partnership membership ($499/mo annual or $800/mo monthly). With the pay-per-hire option, there are no upfront costs — you only pay when you hire.
What does the 90-day replacement guarantee cover?
If a hire doesn’t work out within the first 90 days for any reason, we replace them at no additional cost. You only pay the success fee once per placement.
How long does a typical search take?
Most searches deliver a shortlist within 7–12 business days. For specialized or senior roles, it may take 2–3 weeks. Membership clients get priority pipeline access and faster turnaround.
Which countries do you recruit from?
We recruit across 15 countries: Philippines, Colombia, Mexico, Argentina, Brazil, Jamaica, Ukraine, Poland, Romania, Serbia, South Africa, Kenya, Nigeria, Zimbabwe, and India. Every candidate is vetted for English proficiency, technical skills, and cultural fit.
Do I manage my Bilingual Customer Service Rep directly, or does LTVplus manage them?
You direct the work day-to-day. LTVplus handles HR, payroll, compliance, performance oversight, and all people management. You get the output without the overhead.
What time zones are your Bilingual Customer Service Reps available in?
We source talent from 15+ countries across LATAM, Eastern Europe, Southeast Asia, and Africa, giving you strong coverage across US, EU, and AU time zones.
How do you help with payroll and compliance?
We provide guidance on local payroll setup, tax obligations, benefits packages, and payment methods for each country we recruit from. For membership clients, this includes ongoing support, legal templates, and compliance checklists specific to each country.
Ready to meet your Bilingual Customer Service Rep?
Tell us what you need. We’ll send you three pre-vetted candidates within 12 days – or you don’t pay.
