- FIND A HIRE
Hire a dedicated
Help Desk Specialist
in 7–12 days
Tickets pile up. Response times slip. Your team gets pulled into support instead of their actual jobs. A vetted Help Desk Specialist fixes that, fast.
- 15 countries
- 90-day guarantee
- 7-12 day shortlist
- Pre-vetted talent only
Slow support isn't just frustrating. It's costly
A skilled Helpdesk Specialist keeps the queue moving, the systems running, and your users unblocke, so the rest of the business doesn’t grind to a halt.
Fast ticket resolution
Your Helpdesk Specialist owns issues end-to-end. They triage, troubleshoot, escalate where needed, and close, without leaving users waiting on a reply that never comes.
Keep your team focused
Every time a developer, manager, or ops lead stops to answer a support question, productivity takes a hit. Your specialist handles first and second-line queries so your core team stays in flow.
Manage your helpdesk ecosystem
Software updates, user access requests, hardware issues, and knowledge base gaps don’t manage themselves. Your Helpdesk Specialist keeps everything ticking between the fires.
Full coverage
We source talent across 15 countries specifically to give you time zone coverage that matches your users, whether that’s US business hours, EU overlap, or round-the-clock support.
What your Help Desk Specialist will handle for you
Every Help Desk Specialist placement is matched to your stack and goals. Here’s what our most common use cases include.
- Triaging, prioritising, and resolving incoming helpdesk tickets across email, chat, and phone
- Providing first and second-line technical support for hardware, software, and connectivity issues
- Managing user accounts, access permissions, and onboarding and offboarding in line with IT policies
- Troubleshooting SaaS tools, internal systems, and third-party integrations
- Escalating complex issues to senior engineers or vendors with full context and documentation
- Maintaining and updating the internal knowledge base, FAQs, and troubleshooting guides
- Monitoring system alerts and flagging recurring issues to the relevant teams
- Tracking ticket volumes, resolution times, and SLA compliance and reporting to management
- Supporting software and device rollouts, updates, and configuration tasks
Tools and platforms
Gorgias
Intercom
Zendesk
Freshdesk
Aircall
Gladly
Shopify
Re:amaze
Slack
Calendly
Salesforce
Stripe
Not seeing a tool you use? Our Help Desk Specialists are fast learners. During matching we ask about your exact stack and prioritise candidates who’ve used it or can get up to speed in under a week.
From first call to hired Help Desk Specialist in 12 days
We handle the recruiting, vetting, and matching. You review a shortlist of three pre-screened candidates and pick your hire.
Define & Search
One strategy call. We build your candidate scorecard and run a tailored search across 15 countries. Shortlist in 7–12 days.
Review & Interview
Every candidate comes with a 360 profile. Review the shortlist, pick your favorites, and interview finalists only.
Hire & Onboard
We handle contracts, compliance, and managed onboarding. Your Help Desk Specialist starts and we check in weekly for 90 days.
Simple, transparent pricing
All plans include talent sourcing, vetting, managed onboarding, and our 90-day replacement guarantee. No hidden fees.
PART-TIME
$XXXXX
/mo
20 hours per week. Ideal for founders who need support but aren’t ready for a full-time hire.
FULL-TIME
$XXXXX
/mo
40 hours per week. A fully dedicated EA who becomes a true extension of you and your business.
CUSTOM
$XXXXX
/mo
Multiple EAs, team leads, or a hybrid of EA + other roles. Built around your org structure.
See the full picture, not just a resume
Every candidate comes with a 360 profile. Review, pick your favorites, and go straight to final interviews.
Resume & work history
Video introduction
Strengths & personality assessment
LTVPLUS
ON
Culture fit score
Recruiter evaluation & notes
Skip the guesswork
Each candidate profile gives you everything you need to make a confident decision — before the first interview.
You see who they are, how they work, and why our recruiter recommends them. Pick your favorites and go straight to finals.
More than a recruiter – a hiring partner
Membership clients get access to a full suite of hiring, payroll, compliance, and retention support.
- Dedicated recruiter who learns your business
- Priority pipeline & faster shortlists
- 50% off success fees on every hire
- Unlimited searches (membership)
- 360 candidate profiles with video intros
- Dedicated account manager
- Local payroll setup guidance per country
- Tax & benefits obligation guidance
- Legal templates & employment law briefs
- Contractor contract templates
- Country-specific compliance checklists
- Payment method recommendations
- Pay scale data by role and country
- Market availability by skill set
- Salary benchmarking reports
- Competitive compensation guidance
- 90-day replacement guarantee on every hire
- Remote integration guides — how to work with talent in each country
- Contract templates & remote work agreements
- On-call global talent expert for advice as your team grows
You only pay when you hire
Pay a one-time success fee per hire, or join the membership for half-price fees plus ongoing recruiting support, pay scale data, and compliance guidance.
PAY PER HIRE
One-Time Search
30% success fee on first-year salary
$0 / month – no retainer
Best for companies filling 1–2 roles. No commitment, no upfront cost. You pay only when you hire.
- Dedicated recruiter
- Pre-vetted, interview-ready candidates
- Skills assessment & reference checks
- 90-day replacement guarantee
- Recruiting across 15 countries
ANNUAL MEMBERSHIP Save 50% per hire
Hiring Partnership
15% success fee — half the standard rate
$499 / month membership
Billed annually at $5,988
Your dedicated recruiting team that learns your business, culture, and standards. Payroll guidance, compliance support, and half-price placement fees.
- Everything in One-Time Search
- Dedicated recruiter who knows your business
- Payroll & benefits administration guidance
- Pay scale data & salary benchmarking
- Legal templates & compliance
- Dedicated account manager
- Priority pipeline — faster shortlists
PAY PER HIRE
One-Time Search
30% success fee on first-year salary
$0 / month – no retainer
Best for companies filling 1–2 roles. No commitment, no upfront cost. You pay only when you hire.
- Dedicated recruiter
- Pre-vetted, interview-ready candidates
- Skills assessment & reference checks
- 90-day replacement guarantee
- Recruiting across 15 countries
MONTHLY MEMBERSHIP Save 50% per hire
Hiring Partnership
15% success fee — half the standard rate
$800 / month membership
Billed monthly – cancel anytime
Your dedicated recruiting team that learns your business, culture, and standards. Payroll guidance, compliance support, and half-price placement fees.
- Everything in One-Time Search
- Dedicated recruiter who knows your business
- Payroll & benefits administration guidance
- Pay scale data & salary benchmarking
- Legal templates & compliance
- Priority pipeline — faster shortlists
- Dedicated account manager
EXAMPLE
10 hires/year at $24,000 avg. salary
Pay Per Hire (30%)
$72,000
vs.
Membership (15%)
$41,988
$36,000 fees + $5,988 membership
You save $30,012/year — plus you get a dedicated recruiter, payroll guidance, salary benchmarking, and compliance support.
- 90-day replacement guarantee on every hire
- Shortlists in 7–12 business days
- Philippines, Colombia, Mexico, India, South Africa, Poland + 9 more
We recruit across 15 countries
- Philippines
- Jamaica
- South Africa
- Colombia
- Ukraine
- Nigeria
- Mexico
- Poland
- Kenya
- Argentina
- Romania
- Zimbabwe
- Brazil
- Serbia
- India
All candidates are vetted for English proficiency, cultural fit, and professional skills.
We’ve removed every reason not to try
- 90-day replacement guarantee — if a hire doesn’t work out, we replace them at no cost
- Try us with a single hire — no membership required, pay only when you hire
- No upfront cost — pay-per-hire option with zero retainer and zero commitment
- Pre-vetted only — you only see candidates who passed skills, English, and culture assessments
FAQ
How quickly can I get a shortlist?
The success fee is a percentage of the candidate’s first-year salary: 30% for one-time searches, or 15% with a Hiring Partnership membership ($499/mo annual or $800/mo monthly). With the pay-per-hire option, there are no upfront costs — you only pay when you hire.
What does the 90-day replacement guarantee cover?
If a hire doesn’t work out within the first 90 days for any reason, we replace them at no additional cost. You only pay the success fee once per placement.
How long does a typical search take?
Most searches deliver a shortlist within 7–12 business days. For specialized or senior roles, it may take 2–3 weeks. Membership clients get priority pipeline access and faster turnaround.
Which countries do you recruit from?
We recruit across 15 countries: Philippines, Colombia, Mexico, Argentina, Brazil, Jamaica, Ukraine, Poland, Romania, Serbia, South Africa, Kenya, Nigeria, Zimbabwe, and India. Every candidate is vetted for English proficiency, technical skills, and cultural fit.
Do I manage my Help Desk Specialist directly, or does LTVplus manage them?
You direct the work day-to-day. LTVplus handles HR, payroll, compliance, performance oversight, and all people management. You get the output without the overhead.
What time zones are your Help Desk Specialists available in?
We source talent from 15+ countries across LATAM, Eastern Europe, Southeast Asia, and Africa, giving you strong coverage across US, EU, and AU time zones.
How do you help with payroll and compliance?
We provide guidance on local payroll setup, tax obligations, benefits packages, and payment methods for each country we recruit from. For membership clients, this includes ongoing support, legal templates, and compliance checklists specific to each country.
Ready to meet your Helpdesk Specialist?
Tell us what you need. We’ll send you three pre-vetted candidates within 12 days – or you don’t pay.
