- FIND A HIRE
Hire a dedicated
Customer Success Manager
in 7–12 days
Fully vetted, remote-ready Customer Success Managers who reduce churn, drive expansion revenue, and turn your customers into long-term advocates.
- 15 countries
- 90-day guarantee
- 7-12 day shortlist
- Pre-vetted talent only
Acquiring customers is expensive. Losing them is worse
Most businesses pour budget into acquisition while underinvesting in retention. A dedicated Customer Success Manager changes that equation and works to protect revenue, identify upsell opportunities, and build the kind of relationships that generate referrals.
Churn prevention
A proactive Customer Success Manager monitors health scores, spots disengagement early, and intervenes before a customer decides to leave to turn at-risk accounts into renewed ones.
Expand revenue from existing accounts
Your Customer Success Manager builds the trust and product knowledge needed to identify genuine upsell and cross-sell opportunities. Start growing revenue from customers you’ve already acquired.
Expert onboarding
A structured onboarding experience drives faster time-to-value, higher product adoption, and stronger retention from day one. We reduce the silent churn that starts at signup.
The customer voice, inside your team
LTVplus Customer Success Managers surface patterns in customer feedback, escalate product gaps, and advocate internally for what customers actually need. We turn your customer service function into a growth asset.
What your Customer Success Manager will handle for you
Every Customer Success Manager placement matches to your stack and goals. Here’s what our most common use cases include.
- Owning the post-sale customer relationship from onboarding through renewal
- Designing and running structured onboarding programmes to accelerate time-to-value
- Conducting regular business reviews (QBRs) and check-in calls with key accounts
- Monitoring customer health scores and proactively addressing risk signals
- Managing renewals, identifying upsell opportunities, and driving expansion revenue
- Serving as the internal advocate for customer needs across product and support teams
- Building success plans aligned to each customer's goals and KPIs
- Tracking and reporting on NPS, CSAT, churn rate, and net revenue retention
- Creating customer-facing resources, playbooks, and training materials
Tools and platforms
Gorgias
Zendesk
Freshdesk
Aircall
Intercom
Re:amaze
LiveChat
Front
Richpanel
Gladly
Salesforce
Stripe
Not seeing a tool you use? Our Customer Success Managers are fast learners. During matching we ask about your exact stack and prioritise candidates who’ve used it or can get up to speed in under a week.
From first call to hired Customer Success Manager
in 12 days
We handle the recruiting, vetting, and matching. You review a shortlist of three pre-screened candidates and pick your hire.
Define & Search
One strategy call. We build your candidate scorecard and run a tailored search across 15 countries. Shortlist in 7–12 days.
Review & Interview
Every candidate comes with a 360 profile. Review the shortlist, pick your favorites, and interview finalists only.
Hire & Onboard
We handle contracts, compliance, and managed onboarding. Your Customer Success Manager starts and we check in weekly for 90 days.
We recruit across 15 countries
- Philippines
- Jamaica
- South Africa
- Colombia
- Ukraine
- Nigeria
- Mexico
- Poland
- Kenya
- Argentina
- Romania
- Zimbabwe
- Brazil
- Serbia
- India
All candidates are vetted for English proficiency, cultural fit, and professional skills.
We’ve removed every reason not to try
- 90-day replacement guarantee — if a hire doesn’t work out, we replace them at no cost
- Try us with a single hire — no membership required, pay only when you hire
- No upfront cost — pay-per-hire option with zero retainer and zero commitment
- Pre-vetted only — you only see candidates who passed skills, English, and culture assessments
FAQ
How quickly can I get a shortlist?
The success fee is a percentage of the candidate’s first-year salary: 30% for one-time searches, or 15% with a Hiring Partnership membership ($499/mo annual or $800/mo monthly). With the pay-per-hire option, there are no upfront costs — you only pay when you hire.
What does the 90-day replacement guarantee cover?
If a hire doesn’t work out within the first 90 days for any reason, we replace them at no additional cost. You only pay the success fee once per placement.
How long does a typical search take?
Most searches deliver a shortlist within 7–12 business days. For specialized or senior roles, it may take 2–3 weeks. Membership clients get priority pipeline access and faster turnaround.
Which countries do you recruit from?
We recruit across 15 countries: Philippines, Colombia, Mexico, Argentina, Brazil, Jamaica, Ukraine, Poland, Romania, Serbia, South Africa, Kenya, Nigeria, Zimbabwe, and India. Every candidate is vetted for English proficiency, technical skills, and cultural fit.
Do I manage my Customer Success Manager directly, or does LTVplus manage them?
You direct the work day-to-day. LTVplus handles HR, payroll, compliance, performance oversight, and all people management. You get the output without the overhead.
What time zones are your Customer Success Managers available in?
We source talent from 15+ countries across LATAM, Eastern Europe, Southeast Asia, and Africa, giving you strong coverage across US, EU, and AU time zones.
How do you help with payroll and compliance?
We provide guidance on local payroll setup, tax obligations, benefits packages, and payment methods for each country we recruit from. For membership clients, this includes ongoing support, legal templates, and compliance checklists specific to each country.
Ready to meet your Customer Success Manager?
Tell us what you need. We’ll send you three pre-vetted candidates within 12 days – or you don’t pay.
